Delivery & Fulfillment Intelligence
Orchestrate orders from marketplace to doorstep — unified, observable, auditable.
Sparkle connects your POS, marketplaces, and dispatch providers, normalizing orders, routing to kitchen, and coordinating drivers — with real-time status and finance-ready events.
Ingest, Normalize, Route, Deliver
API and webhook connectors for marketplaces and dispatch partners, POS-aware kitchen flows, and courier orchestration with live status, SLAs, and audit trails.
Order Ingestion
Webhooks & APIs for Uber Eats, DoorDash, Grubhub, Deliveroo & more, with signature validation and retries.
Normalization & Mapping
Guests • items • modifiers • promos • tenders — mapped to your POS and reporting schema.
Kitchen & Handoff
KDS routing, fire times, bump logic, expo flows, and sealed-bag handoff with proof.
Dispatch & Courier
On-demand or scheduled dispatch (Drive/Relay/Roadie), courier assignment, ETAs, and live tracking.
3rd-Party Delivery & Dispatch
Your delivery stack, harmonized.
We integrate marketplaces, dispatch/orchestration tools, and courier APIs — unifying intake, prep, handoff, and delivery status. Finance-ready events power reconciliation and performance analytics.
Order Intake & Normalization
Capture marketplace orders via webhooks, validate & dedupe, then normalize to your POS schema for accurate kitchen routing and analytics.
- Webhooks, signature validation, retries
- Dedupe with idempotency keys
- POS mapping, SKU harmonization, taxes/fees
- Finance-ready events & audit trail
- Sealed-bag handoff & proof of pickup
- Status emitted to ops & customers
Dispatch & Courier Orchestration
Select the best-fit courier per order using timing, distance, and SLA rules. Emit status to customers and ops while logging immutable events.
- ETA targets by daypart & service level
- Store radius, prep time, congestion buffers
- Rank/score couriers per job with rules & costs
- Fallbacks, reassign, cancel/replace workflows
- Live tracking links, status to POS & guests
- Photo/signature proof, immutable event log
ETA 18 min
Proof captured
Delivery that works with your stack
We architect resilient intake, kitchen, and courier flows on top of your POS and marketplaces.
While we don’t perform physical installations, our integrations, dispatch rules, and analytics deliver measurable outcomes.
Talk to us about delivery & fulfillment
Immutable event log
Live courier tracking
